• Understanding how communication effectiveness is a key to project success

  • The most basic differences in people impact how they think about problems (seeing through other’s eyes)

  • How to embrace the dynamics and conditions for successful working relationships (synthesize competing demands)

  • How to listen and to access effectiveness

  • Being able to pose problems and opportunities in forms that will elicit and inspire a collaborative response; turn problem into opportunity for team to solve

  • Personalize what is communicated & how